“Believe in the Magic of the Season!”
Please read over the frequently asked questions and registration instructions if you have questions.
Frequently Asked Questions:
Q: My children are adopted do they qualify to attend this event?
A: Yes, they need to go under ADOPTED status at the beginning of the application. DO NOT PUT ADOPTED CHILDREN UNDER OTHER CHILDREN IN THE HOUSEHOLD.
Q: Is this available to bio children?
A: For biological children to attend this event you must have at least one CHILD IN FOSTER CARE OR ADOPTED THROUGH THE STATE OF IOWA in the household.
Q: I do not have kids in foster care, do I still qualify?
A : Regrettably to receive services and attend our events you must have a child in foster care.
Q: How do you register?
A: Registration MUST BE DONE ONLINE and will not be done over the phone or via email.
Q: I can’t attend the event, can I pick up presents after the event at the office?
A: It is advisable to have a backup plan if you are unable to attend the event with your children. Another adult may accompany the children, provided that this individual has the necessary information for check-in.
Q: Can I bring my grandkids?
A: As long as your grandchildren are placed with you by the State of Iowa please provide your caseworker’s name and email.
Q: Can I pick up extra presents after the event?
A: Due to staffing and other FHF obligations we are not allowing caregivers to come after the event to pick up presents.
Q: I have more than 5 children how do I register all of them?
A: Please start a new application with the remaining children.
Q: What do we need to register children for the event?
A. Just like any service or event FHF provides you need a Medicaid number, and caseworker’s information, which includes their email.
Q: What if I don’t know my Medicaid number?
A. Please check your paperwork, call the customer service line, or contact your caseworker. Your Medicaid number consists of seven numbers and ends in a letter.
Q: I forgot to register my kids, can I get on the registration?
A. Registration deadline is FRIDAY, DECEMBER 6, and will be closing at 3:00 pm. Once registration is closed it will not reopen.